IE Internet
This privacy policy will explain how our organisation uses the personal data we collect from youy when you use our website, use our services and communicate with us.
Topics
What
WE TAKE YOUR PRIVACY SERIOUSLY
We only collect personal information from you for valid reasons, almost always this is so that we provide you with a product or service you have requested.
We do our level best to keep your information safe and secure. We minimize the information we collect from you to that needed for the purposes you have agreed, and we keep it for as short a time as possible.
We will only disclose your information to others if necessary to provide you with the product or service you have requested, or where required to comply with law. We absolutely do not pass sell, rent or trade your personal information to other businesses for profit or for purposes unrelated to your business with us.
If we do need to disclose your information on to others we make sure that it is to someone within the EU where the same strong laws apply, or if outside of the EU, where there is a contract or framework in place to make sure your information is just as safe.
That’s the promise.
The complete statement of information is below so that you can understand in more detail how we handle the data you provide us and what we do (or don’t do) with it.
WHO WE ARE
IE Internet com Limited,
27 Upper Pembroke Street,
Dublin 2,
D02 X361,
Ireland.
In this document, IE Internet com Limited may be referred to as “IE Internet”, “We” or “Us”.
We are registered with the Companies Registration Office in the Republic of Ireland our registration number is 294734.
This statement, together with our terms and conditions and any other documents referred to, sets out the basis on which any personal data we collect or receive from you will be processed by us.
Please read the following carefully to understand what personal data we collect, why we do so, how we treat that data, and your rights in relation to it.
By using our websites and/or placing an order and/or using our services including helpdesk and technical support, you are confirming that you understand and agree to the practices described in this policy.
This privacy statement is included by reference in our terms and conditions.
THE INFORMATION WE COLLECT FROM YOU
The information we collect from you or that you give us (collectively the “personal information” or “information”) comprises the following categories:
Information we need to operate your account
When you first place an order, we require your name, billing address, phone number and email address. If you need other users to access your account we may ask you for the same information in relation to those individuals, but you must ensure you have their permission or authority to do so.
This information is required because we need it to fulfill our contract with you, to provide you with support, and to be able to contact you.
Information we need to provide you with services
For some services, we will ask for additional information when it is needed by us or our suppliers to provide them to you. If you need others to use your purchased services (such email addresses etc.) we may also ask you for personal information in relation to those individuals, but you must ensure you have their permission or authority to provide this.
For example, if you sign up for a dot IE domain name, we may request personal identification information about the holder as this is required by the IE Domain Registry (the data controller) to validate the registration.
Information we use to tell you about our services
When you sign up with us, we may ask you for permission to contact you by email from time to time with details of new or existing services we provide, using the email address you give us when you created your IE Internet account.
This processing is based on your consent which you may withdraw at any time either via emailing support@ieinternet.com or by replying to any message with the word “Unsubscribe” in the subject of the message.
We may need to contact you from time to time with important information related to the operation of your account or your existing services such as security alerts. We will send you this information even if you withdraw your consent for other communications.
Information relating to your use of our websites or services
When you contact us, we may keep a record of the correspondence for the purposes of communicating with you, for training and quality reasons, and ensuring our records are up-to-date.
When you use our services, we will keep a record this for audit and accounting purposes, to ensure the services operate correctly, to provide you with support and where required by law. This includes the time, IP address and URL when you use our websites or client portals and other information such as web and email server logs, FTP logs and internal security logs.
This information is required because of our legitimate interest in ensuring our services operate correctly and efficiently, in ensuring the security of your account and in accordance with applicable laws.
Website cookies
Websites operated by IE Internet may make use of ‘Cookies’.
Cookies allow you to remain logged in to your control panel or to assist you whilst using our network and services. They may also be used to integrate third party functions into the site.
Cookies may be deleted from your browser at any time, or may be disabled by adjusting your browser settings, however we cannot guarantee the correct operation of all our websites in this case.
HOW LONG WE KEEP YOUR INFORMATION
It is our practice to keep your information for no longer than is necessary to provide you with the services you have requested or as required by law.
Account information is retained while you have at least one active service with us. When there are no longer any active services on an account, it will be closed within 60 days, and the information it contains will be retained no longer than is required by law.
Service related information is retained while it is active.
Where your information has been disclosed to an external provider to provide a requested service, that provider will retain the information in accordance with their published retention policy. For further details, please refer to the disclosure information referenced below.
If you have given us additional information when ordering or using a product or service, we will retain this for as short a period as is necessary to obtain or use that service.
DISCLOSURE OF YOUR INFORMATION
We disclose your information to others only where required to provide a requested service, where required by law or where otherwise necessary to operate your account.
When registering domain names, we must pass your information to the appropriate registry so that you can enter into an agreement for registration with them. In such cases the registry is operating as data controller for that information and we are acting as a data processor with a contract in place to ensure that your information is safe.
For some top-level domain names, we may transmit this information via another registrar in which case we are acting as a sub-processor under contract with that data-processor.
For SSL certificates, we must pass your information to the appropriate Certificate Authority (CA) so that they can issue the cert on your behalf. In this case, the CA acting as a data controller and we are acting as a data processor under contract. For some certificates we may purchase these via a wholesale reseller in which case we are acting as a sub-processor under contract with that data-processor.
HOW WE PROTECT YOUR INFORMATION
IE Internet’s websites, portals, support systems and email systems use HTTPS and Transport Layer Security (SSL/TLS) encryption to ensure that personal information you pass to us or that we send back to you is kept safe from eavesdropping.
Your personal information is stored on IE Internet secure servers. Strict physical and operational access controls are in place to prevent access by unauthorized access and all our staff have received instruction on data protection principles.
Where we need to disclose your data to others to provide you with requested services, we ensure that there is a contract in place to ensure that your personal information is kept safe and secure in accordance with current data protection regulations.
Our security measures are reviewed periodically to ensure they continue to be appropriate to safeguard the information you give us.
YOUR RIGHTS
You have certain specific rights under law regarding your personal information.
The right to be informed
Primarily, you have the right to be informed about why your personal information is needed, what information is collected, what is done with that information, how long it is kept for, and the legal basis for doing so.
That information is contained within this statement and the referenced documents but if you have any questions or anything is unclear you can ask us at support@ieinternet.com for more information.
The rights of access, rectification or erasure
If you believe your personal information is no longer required for the purposes you gave it, it may be possible to erase it provided we don’t need it to fulfill a contract or comply with law.
You can always contact us at support@ieinternet.com if you need assistance with accessing, rectifying or erasing your personal information. In certain circumstances we may charge a reasonable fee for manual retrieval of personal information where this takes a significant amount of time or where the amount of information is large, but we will inform you beforehand in such cases.
The right to limit or object to processing
It is your right that we limit processing of your personal information to the maximum extent possible. This document outlines the reasons why we need to process your data and how we do so.
If we are processing your personal information because you have given consent for us to do so (such as for marketing purposes) and you wish us to stop doing that, or if you believe we are processing it to an extent not required by our contract with you or by our other legitimate interests, then you have the right to object to such processing. You can contact us at support@ieinternet.com if you need us to do this.
The right to data portability
To the extent that it is technically and practically feasible, while we are processing your personal information, we will make that information available for transfer in electronic format such that it is possible to transfer it to another system. You can contact us at support@ieinternet.com if you need us to do this.
The right to object to automated decisions
Where you believe you have been subjected to decision-making based on automated processing (i.e. where no human is involved in the decision-making process) you have the right to request that any such decision is subject to review by a real person. This does not apply where the automated decision-making is required to fulfil a contract with you or where you had consented in advance.
You can contact us at support@ieinternet.com if you need us to do this.